Privacy Policy

kyat9 Privacy Policy

A transparent policy explaining how we protect and manage your personal information.

Last updated: 30 October 2026

Every user, player, or visitor who accesses the kyat9 platform is considered to have read, understood, and agreed to this Privacy Policy. This policy applies to our website, mobile services, and all related services. Protecting your personal information is a priority for us, and we safeguard your data using SSL encryption and robust security systems.

This Privacy Policy clearly sets out the types of information we collect, the purposes for which we use it, who we share it with, your rights, and how to contact us.

1 Information We Collect

When you register an account and use our services on kyat9, we collect the following types of information.

1.1 Information You Provide Directly

  • Name, date of birth, and registration details — required to verify that you are 21 or older
  • Contact details — email address and phone number
  • Payment information — details related to KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer
  • Service and communication records — live chat and email correspondence history

1.2 Information Collected Automatically

  • IP address and browser type
  • Gaming records — games played, deposit and withdrawal history
  • Website usage data — pages visited and time spent
  • Cookie and tracking tool records

1.3 Information Received from Third Parties

We may receive related information from identity verification services, payment processors, and fraud prevention services. Information provided by those parties is handled in accordance with this policy.

2 How We Use Your Information

We use the personal information we collect only for lawful purposes. We use it for the following purposes—

  • Creating, verifying and managing accounts
  • Processing payments — deposits and withdrawals (normally within 1 hour)
  • Analysing playing habits and supporting responsible gambling
  • Providing customer service 24 hours a day, 7 days a week
  • Meeting legal requirements, preventing fraud and maintaining platform security
  • Improving platform software and enhancing the user experience
  • Notifying players about promotions that match their preferences (with consent only)

We do not use your personal information for any purpose outside this policy without your legally required consent.

3 Cookie Policy

We use cookies and similar tracking technologies on our website. Cookies help you get more out of our site.

3.1 Essential Cookies

These cookies handle login verification, security checks and service balance. The platform cannot function without them.

3.2 Analytics and Performance Cookies

These help us understand which parts of the website people visit and are used to improve how the site runs. You can turn them off, but doing so may limit some features.

3.3 Cookie Controls

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may restrict your access to parts of the platform.

4 Sharing with Third Parties

We do not sell, rent or trade your personal information. However, there are situations where we share it within limits with trusted third parties in order to provide our services—

4.1 Service Providers

We share information only when necessary with providers such as payment processors (KBZPay, Wave Money, AYA Pay, CB Pay), data services and identity verification companies. They must handle data according to our instructions and may not use it for their own purposes.

4.2 Legal Requirements

If records are requested under law, a court order or by government authorities, we will disclose only the information required, in a lawful manner.

4.3 What We Do Not Share

We never share personal information with advertising companies, third-party newsletter services or partner businesses without your consent.

5 Data Security Measures

kyat9 puts technical and organisational security measures in place to protect your personal information—

  • All data transfers are protected with SSL (Secure Socket Layer) encryption
  • Payment data is encrypted and stored on secure servers
  • Access controls and firewall layers are in place
  • Regular security audits are carried out
  • Staff who handle personal information are trained and supervised

Even with these measures in place, we are transparent about the fact that no digital platform can guarantee 100% security. We therefore encourage you to use a strong password and take care of your own account security.

6 Data Retention Period

We do not keep personal information longer than necessary once its purpose has been fulfilled. The following factors are considered when determining the retention period—

  • The period required by laws and regulations
  • The period during which a financial dispute remains open
  • The period throughout which casino services are provided and a set period after account closure

Once the retention period expires, personal information will be deleted in accordance with our disposal process or converted into a form that cannot be linked to any personal information.

7 Your Rights

We take your privacy rights seriously. You have the following rights—

7.1 Right of Access

You have the right to request what personal data we hold about you.

7.2 Right of Rectification

You have the right to request correction of any personal data that is inaccurate or incomplete.

7.3 Right of Erasure

You have the right to request deletion of personal data that we are not legally required to retain.

7.4 Right to Restriction

You can request that we restrict processing of your personal data while a restriction request is being handled.

7.5 Right to Object

You have the right to object to certain processing of your personal data, particularly in relation to promotional communications.

To exercise any of these rights, contact us at [email protected]. You can also reach us via 24/7 live chat. We will handle your request according to Myanmar Time (MMT, UTC+6:30).

8 Protection of Minors

kyat9 services are intended for users aged 21 and above (21+) only. We do not knowingly collect or record personal data from anyone under 21. If this occurs, it will be deleted immediately. If you believe this has happened, please notify us at [email protected].

9 Policy Changes

We may update this Privacy Policy in line with changes to our services, legal requirements, and best practices. When the policy changes—

  • The "Last Updated" date on this page will be revised
  • For significant changes, you will be notified when you log in
  • Continued use of the platform after any changes means you accept the updated policy

We encourage you to check this page regularly for any updates.

10 Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint, here are our contact options—

We confirm that we respect your personal data and consider protecting it our responsibility. Thank you to all players who trust and use kyat9.

FAQ

Privacy Protection FAQs

Absolutely not. We do not sell, rent, or trade your personal information. We share it with third parties only to the extent strictly necessary to provide our services, and those parties are required to follow our Privacy Policy.

Yes. If you would like to see the personal information we hold about you, contact us at [email protected]. You can also reach us through our 24/7 Myanmar-language live chat. We will handle your request in accordance with applicable law.

All payment information related to KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer is transmitted using SSL encryption and stored on secured, encrypted servers. We also work closely with payment service providers on technical security measures.

Yes. You can request deletion of personal information that is not subject to legal requirements or financial record retention periods. Contact us at [email protected] to make a request. Information that must be retained for legal purposes will be deleted once the required retention period has ended.

You can disable analytics and performance cookies, but disabling essential cookies may restrict your ability to log in and use certain platform features. We recommend allowing essential cookies for the best experience.

If you no longer wish to receive promotional and marketing communications, contact us at [email protected] to let us know. You can also request this through our Myanmar-language live chat by specifying the type of communication you want to stop. Exercising this right does not affect your ability to continue using kyat9 services.